Deposit-Free Group Getaways

The Deposit-Free Group Getaways promotion is valid on new contracted social group bookings staying at select Inclusive Collection properties made through May 31, 2025 for stays between March 12, 2025* and March 31, 2026. As part of this promotion, deposits will be removed from small and medium groups. All other Standard Group Policy terms and conditions will apply.

 

Participating Resorts:

• Hyatt Zilara Riviera Maya
• Hyatt Ziva Riviera Cancun
• Zoëtry Agua Punta Cana
• Zoëtry Curaçao Resort & Spa
• Zoëtry Marigot Bay St. Lucia
• Zoëtry Montego Bay Jamaica
• Secrets Aura Cozumel
• Secrets Bahia Mita Surf & Spa Resort
• Secrets Cap Cana Resort & Spa
• Secrets Huatulco Resort & Spa
• Secrets Moxché Playa Del Carmen
• Secrets Playa Esmeralda Resort & Spa* (travel window begins September 1, 2025)
• Secrets Puerto Los Cabos Golf & Spa Resort
• Secrets Riviera Cancun Resort & Spa
• Secrets St James Montego Bay
• Secrets St Lucia Resort & Spa
• Secrets The Vine Cancun
• Secrets Tides Punta Cana
• Secrets Tulum Resort & Beach Club
• Breathless Cancun Soul Resort & Spa
• Breathless Montego Bay Resort & Spa
• Breathless Punta Cana Resort & Spa
• Breathless Riviera Cancun Resort & Spa
• Dreams Aventuras Resort & Spa
• Dreams Bahia Mita Surf & Spa Resort
• Dreams Cap Cana Resort & Spa
• Dreams Cozumel Cape
• Dreams Curacao Resort, Spa & Casino
• Dreams Dominicus La Romana
• Dreams Estrella del Mar Mazatlan
• Dreams Huatulco Resort & Spa
• Dreams Jade Resort & Spa
• Dreams Karibana Cartagena Golf & Spa Resort
• Dreams Las Mareas Costa Rica
• Dreams Los Cabos Suites Golf Resort & Spa
• Dreams Macao Beach Punta Cana
• Dreams Natura Resort & Spa
• Dreams Onyx Resort & Spa
• Dreams Playa Bonita Panama
• Dreams Playa Esmeralda Resort & Spa* (travel window begins September 1, 2025)
• Dreams Riviera Cancun Resort & Spa
• Dreams Sapphire
• Dreams Tulum Resort & Spa
• Dreams Vista Cancun Golf & Spa Resort
• Hyatt Vivid Grand Island
• Sunscape Coco Punta Cana
• Sunscape Curaçao Resort, Spa & Casino
• Sunscape Dominicus La Romana
• Sunscape Dorado Pacifico Ixtapa
• Sunscape Sabor Cozumel

Policy Terms:
Group: a minimum of 10 paid rooms or more, unless otherwise specified in Group Promotions or the Social Stays that Pay social group program.

Social Groups: Inclusive Collection defines Social Groups as weddings, families, friends, and social gatherings. A group traveling with any purpose associated with a business / organization will result in the cancellation of the Social Group contract. The group will be considered a Meetings & Incentives group and will be referred to the Meetings & Incentives department.

Meetings & Incentives Groups: Inclusive Collection defines Meetings & Incentives Groups (Meetings, Incentives, Corporate, Events) as groups traveling with any purpose associated with a business, even if event space is not required. This includes, but is not limited to the following: meetings, incentive or leisure business travel, conventions or events. Social groups programs are not permissible to be used by Meetings & Incentives groups. Inclusive Collection offers programs applicable to meeting planners to be utilized for Meetings & Incentives groups, full terms and conditions can be found on our website.

Room Block: the total number of room nights booked for the entire group, calculated as number of rooms multiplied by number of nights. For example, 15 rooms staying 4 nights = 15 x 4 = 60 room nights.

Resort Tiers: Resorts are classified into four tiers as follows, based on total room inventory. Full list of resorts by Tier are at the end of this document.

• Tier 1: 205 rooms or less
• Tier 2: 206 – 349 rooms
• Tier 3: 350 – 549 rooms
• Tier 4: 550 rooms or more

Standard Group Amenities:

• One (1) complimentary room for every 15 rooms paid (16th room complimentary), based on double occupancy, daily basis, and applies to the lowest total value rooms with a maximum of 3 complimentary rooms per group
• One (1) complimentary upgrade for every block of 15 rooms paid, with a maximum of 2 upgrades per group. The upgrade applies to the lowest room category booked and for the group’s average length of stay. Upgrades are subject to availability and may be limited to specific room categories and exclude certain suite types
• Resort coupons, if applicable, as specified in the EBB or Promotion in place at time of contract, unless otherwise indicated
• Private check-in and welcome cocktail that must be coordinated with the resort’s Group Sales contact at least 30 days prior to arrival

Policies & Procedures:

• A signed group contract will be required
• Deposits are required according to group size as outlined under the payment policies below
• The resort’s Group Sales contact will issue a booking form or group contract stating payment schedule, complimentary rooms, amenities, and attrition and cancellation policies
• A maximum of 30% of the group’s total reservations are permitted to be single occupancy. If single occupancy rooms surpass 30%, those rooms will be considered based on double occupancy
• Group amenities will be granted per the signed group contract in place
• Three (3) nights pre/post original travel dates may be added to the group room block for the same negotiated rate as the rest of the stay, subject to availability
• Final rooming list due 60 / 45 days prior to first date of arrival, depending on group size.
• Occupancy reductions may be made up to 60 or 45 days prior with no penalty, depending on group size.
• Name changes will be accepted inside 60 or 45 days prior to arrival, depending upon group size; no changes of any type are allowed 7 days or less prior to arrival
• Any groups requiring event services of any kind may be directed to the resort’s Group Sales Manager and are subject to a surcharge
• Full penalty will apply to any cancelled room nights above the allowable reductions outlined by group size below for any groups that check-in during a holiday period
• For wedding groups only, a maximum of 30% of the room block will be allowed for 7 nights. The remaining 70% will only be confirmed for a maximum of 5 nights. For example: If a wedding group needs 50 rooms, 15 will be allowed for 7 nights, and 35 will be allowed for up to 5 nights. Anything needed outside of this will have to be requested at the time of booking the individual reservations
• Concessions may not be available if any of the group’s travel dates cross over December 21 – January 4 of any year. This restriction is at the discretion of the hotel and may vary.

Deposit & Payment Policy:

The following deposit and payment policies will apply according to group size. Applicable group sizes vary by Resort Tier.

1. Small (S) Groups*:

• Deposit Required: No
  • Final Payment: Due 45 days prior to arrival
• Valid Group Size:
  • Tier 1 Resorts: Groups up to 10% of Inventory
  • Tier 2 – 4 Resorts: Groups up to 25 rooms

2. Medium (M) Groups*:

• Deposit Required: No
  • Final Payment: Due 45 days prior to arrival
• Valid Group Size:
  • Tier 1 Resorts: Groups 11%-15% of Inventory
  • Tier 2 Resorts: Groups 26-39 rooms
  • Tier 3 Resorts: Groups 26-50 rooms
  • Tier 4 Resorts: Groups 26-60 rooms

3. Large (L) Groups:

• Deposit Required: Yes
  • First Deposit: 10% of total at signing
  • Second Deposit: 35% of total at 90 days prior to arrival
  • Final Payment: Due 60 days prior to arrival
• Valid Group Size:
  • Tier 1 Resorts: Groups 16%-19% of Inventory
  • Tier 2 Resorts: Groups 40-80 rooms
  • Tier 3 Resorts: Groups 51-80 rooms
  • Tier 4 Resorts: Groups 61-80 rooms

4. Extra Large (XL) Groups:

• Deposits: Resort discretion
  • Final Payment: Resort discretion
• Valid Group Size:
  • Tier 1 Resorts: Groups 20%+ of Inventory
  • Tier 2 – Tier 4 Resorts: Groups 81+ rooms

Deposit & Payment policy notes:

• First deposit/signing deposit is due to the resort within 30 days.
• All deposits are refundable according to payment and attrition policies

Cancellation & Reduction Policy: 
The following cancellation and reduction policies will apply based on the size of the group at the time of the change. Applicable group sizes vary by Resort Tier. For multiple room category cancellations, penalty amounts will be based on majority category of total cancelled room nights. If no majority exists, the lowest room rate will be used.

1. Small (S) Groups:

• Valid Group Size:
  • Tier 1 Resorts: Groups up to 10% of Inventory
  • Tier 2 – Tier 4 Resorts: Groups up to 25 rooms
• Policy:
  • 121 days or more prior to arrival: 
    • No penalty will apply for cancelled room nights
    • Room nights may be added to the group at the same rates as the original room block
  • From 120 to 91 days prior to arrival:
    • Up to 30% of the existing room block nights may be cancelled without penalty. A penalty of 10% will apply to the remainder of the cancelled room nights
    • Up to 30% of the existing room block may be added to the group at the same rates as the original room block
  • From 90 to 61 days prior to arrival:
    • Up to 20% of the existing room block nights may be cancelled without penalty. A penalty of 30% will apply to the remainder of the cancelled room nights
    • Up to 20% of the existing room block may be added to the group at the same rates as the original room block
  • From 60 to 46 days prior to arrival:
    • Up to 5% of the existing room block nights may be cancelled without penalty. A penalty of 100% will apply to the remainder of the cancelled room nights
    • Up to 5% of the existing room block may be added to the group at the same rates as the original room block
  • From 45 days or less prior to arrival date:
    • Full penalty for any cancellations or reductions of rooms, room nights, and/or passengers

2. Medium (M) Groups:

• Valid Group Size:
  • Tier 1 Resorts: Groups from 11%-15% of Inventory
  • Tier 2 Resorts: Groups from 26-39 rooms
  • Tier 3 Resorts: Groups from 26-50 rooms
  • Tier 4 Resorts: Groups from 26-60 rooms
• Policy:
  • 121 days or more prior to arrival:
    • No penalty will apply for cancelled room nights
    • Room nights may be added to the group at the same rates as the original room block
  • From 120 to 91 days prior to arrival:
    • Up to 30% of the existing room block nights may be cancelled without penalty. A penalty of 20% will apply to the remainder of the cancelled room nights
    • Up to 30% of the existing room block may be added to the group at the same rates as the original room block
  • From 90 to 61 days prior to arrival:
    • Up to 20% of the existing room block nights may be cancelled without penalty. A penalty of 40% will apply to the remainder of the cancelled room nights
    • Up to 20% of the existing room block may be added to the group at the same rates as the original room block
  • From 60 to 46 days prior to arrival:
    • Up to 5% of the existing room block nights may be cancelled without penalty. A penalty of 100% will apply to the remainder of the cancelled room nights
    • Up to 5% of the existing room block may be added to the group at the same rates as the original room block
  • From 45 days or less prior to arrival date:
    • Full penalty for any cancellations or reductions of rooms, room nights, and/or passengers

3. Large (L) Groups:

• Valid Group Size:
  • Tier 1 Resorts: Groups from 16%-19% of Inventory
  • Tier 2 Resorts: Groups from 40-80 rooms
  • Tier 3 Resorts: Groups from 51-80 rooms
  • Tier 4 Resorts: Groups from 61-80 rooms
• Policy:
  • 121 days or more prior to arrival:
    • No penalty will apply for cancelled room nights
    • Room nights may be added to the group at the same rates as the original room block
  • 120 to 91 days prior to arrival:
    • Up to 20% of the existing room block nights may be cancelled without penalty
    • A penalty of 40% will apply to the remainder of the cancelled room nights
    • Up to 20% of the existing room block may be added at the same rates
  • 90 to 61 days prior to arrival:
    • Up to 10% of the existing room block nights may be cancelled without penalty
    • A penalty of 80% will apply to the remainder of the cancelled room nights
    • Up to 10% of the existing room block may be added at the same rates
  • 60 days or less prior to arrival:
    • Full penalty for any cancellations or reductions of rooms, room nights, and/or passengers

4. Extra Large (XL) Groups:

• Valid Group Size:
  • Tier 1 Resorts: Groups of 20% or more of inventory
  • Tier 2 – Tier 4 Resorts: Groups of 81 or more rooms
• Policy:
  • Resort Discretion

Cancellation & Reduction policy notes:

• If a group size increases or decreases enough to change the category under which it falls, the initial change will follow the policies for the original group size. Moving forward, the group should follow the policies according to the current group size. For example: if a group of 35 rooms decreases to 25 rooms, the initial change must apply policies for groups 26 to 39 rooms; however moving forward, policies for groups up to 25 rooms should apply.
• The Tour Operator is liable for any cancellation and attrition penalties. It is therefore the responsibility of the Tour Operator to collect proper deposits in the event penalties are incurred.
• Full penalty will apply to any cancelled room nights above the allowable reductions outlined by group size above for any groups that check-in during the following holiday period
  • November 27 – December 3, 2024
  • December 21, 2024 – January 4, 2025
  • February 13 – February 17, 2025
  • April 12 – April 19, 2025
  • November 26 – December 2, 2025
  • December 21, 2025 – January 4, 2026
  • February 12 – February 16, 2026
  • March 28 – March 31, 2026

Example Penalty Calculation: 
Penalties apply to any cancelled room nights above the allowable reductions.

Tier 2 Resort:

Original Room Block: 35 Rooms staying 3 nights = 105 room nights
Group Size: Medium, Groups 26 – 39 rooms

Group Reduction at 90 Days = 30 Room Nights
(18 Deluxe at $250.00 per night and 12 Junior Suites at $280.00 per night)

• Allowable Room Night Reduction is 20%: 105 Room Nights X 20% = 21 Room Nights
• Remaining Room Nights Penalized: 30 Room Nights – 21 Room Nights = 9 Room Nights
• Room Category of Majority Total Cancelled Room Nights is Deluxe Room: $250.00 per night
• Penalty is 40%

How to calculate penalty amount: Room Nights Penalized X Room Cost per Night X Penalty %
9 room nights X $250.00/night X 40% = 9 X 250 X .4 = $900
Total penalty amount = $900

Booking Process:
The following outlines the process for booking groups at an Inclusive Collection, part of Hyatt Hotels and Resorts property.

All group sales are subject to stop sales by each resort. When quoting a group, a resort will hold the original rate quoted for that group for a period of up to 21 days, as long as written documentation of original said rate can be provided (a written quote that is dated with an agent will qualify as acceptable documentation for this).

• For Small (S) and Medium (M) Size Groups:
  • Partners connected via HBSI:
    • Rates can be quoted using the best rate in the system with any valid promotion, restrictions may apply. Tour Operator must provide a screenshot, including but not limited to the resort, room category, rate, occupancy and date as documentation for the valid quote period. Inventory is not guaranteed until signing.
    • If Tour Operator proceeds with booking the group, contract must be requested from resort.
  • Without HBSI:
    • Bookings can be made from the partner’s available inventory. If the contracted inventory is not available or not enough rooms are left in the partner’s inventory, the partner must submit an above allotment request to the Resort. The Resort’s group department will confirm or deny based on availability.

• For Large (L) and Extra Large (XL) Groups:
  • All partners, regardless of connection:
    • A group contract will be required.
    • Rates will be subject to the determination of the resort and listed in the contract.
    • Required deposits will need to be sent to the resorts.
    • The resort will do its best to provide additional inventory within the requested room categories. If not available, the resort will provide additional inventory in the closest requested room category.
    • Cancellation policies, attrition penalties, and payment policies will apply as listed above

Resort Tiers:

Tier 1 - Resorts with 205 rooms or less:

• Breathless Montego Bay Resort & Spa – 150 rooms
• Dreams Cozumel Cape – 154 rooms
• Secrets Riviera Cancun Resort & Spa – 164 rooms
• Sunscape Sabor Cozumel – 128 rooms
• Zoëtry Agua Punta Cana – 96 rooms
• Zoëtry Curacao Resort & Spa – 72 rooms
• Zoëtry Marigot Bay St. Lucia – 124 rooms
• Zoëtry Montego Bay Jamaica – 49 rooms

Tier 2 – Resorts with 206–349 rooms:

• Dreams Aventuras Resort & Spa – 305 rooms
• Dreams Curaçao Resort, Spa & Casino – 249 rooms
• Dreams Karibana Cartagena Beach & Golf Resort – 268 rooms
• Dreams Los Cabos Suites Golf Resort & Spa – 272 rooms
• Dreams Playa Bonita Panama – 301 rooms
• Hyatt Zilara Riviera Maya – 291 rooms
• Secrets Aura Cozumel – 266 rooms
• Secrets Bahia Mita Surf & Spa Resort – 278 rooms
• Secrets Tulum Resort & Beach Club – 301 rooms
• Sunscape Curaçao Resort, Spa & Casino – 341 rooms
• Sunscape Dorado Pacifico Ixtapa – 285 rooms

Tier 3 - Resorts with 350-549 rooms:

• Breathless Cancun Soul Resort & Spa: 429 rooms
• Breathless Riviera Cancun: 362 rooms
• Dreams Bahia Mita Surf & Spa Resort: 363 rooms
• Dreams Dominicus La Romana: 488 rooms
• Dreams Estrella del Mar Mazatlan Golf & Spa Resort: 358 rooms
• Dreams Las Mareas Costa Rica: 447 rooms
• Dreams Macao Beach Punta Cana: 500 rooms
• Dreams Riviera Cancun Resort & Spa: 486 rooms
• Dreams Sands Cancun Resort & Spa: 414 rooms
• Dreams Sapphire Riviera Cancun: 488 rooms
• Dreams Tulum Resort & Spa: 432 rooms
• Dreams Vista Cancun Golf & Spa Resort: 416 rooms
• Hyatt Vivid Grand Island: 400 rooms
• Hyatt Ziva Riviera Cancun: 438 rooms
• Secrets Cap Cana Resort & Spa: 457 rooms
• Secrets Huatulco Resort & Spa: 399 rooms
• Secrets Moxché Playa del Carmen: 485 rooms
• Secrets Puerto Los Cabos Golf & Spa Resort: 500 rooms
• Secrets St. James Montego Bay: 350 rooms
• Secrets St. Lucia Resort & Spa: 355 rooms
• Secrets The Vine Cancun: 497 rooms

Tier 4 - Resorts with 550 rooms or more:

• Breathless Punta Cana: 750 rooms
• Dreams Jade Riviera Cancun: 550 rooms
• Dreams Natura Resort & Spa: 553 rooms
• Dreams Onyx Punta Cana: 806 rooms
• Secrets Tides Punta Cana: 668 rooms
• Sunscape Coco Punta Cana: 1059 rooms
• Sunscape Dominicus La Romana: 854 rooms